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TERMS AND CONDITIONS

These Terms and Conditions May Change

Ocean & Earth Creations reserves the right to update or modify these Terms and Conditions at any time without prior notice. For this reason, we encourage you to review these Terms and Conditions whenever you purchase products from us or use our website.

Completion Time

Most orders will ship in 6-8 weeks, or less. We will not start until your order is finalized. We will take the time necessary to build in the quality. We hope you understand.

Shipping Info

Our shipping charges are intended to compensate our company only for the cost of packing and transporting your purchase to you.  We want your purchase to arrive to you in the same condition in which it left our shop.  Therefore, we use a professional crating service to safely and securely pack your purchase.  Through our excellent business relationship with this crating service, we are assured of the lowest possible cost with the highest quality for this service.  We ship all orders as common freight (truck).  This generally is the lowest cost method.  We too are absolutely appalled at the cost of shipping and are continually seeking the lowest cost method of transport (have you checked the cost of diesel fuel lately?).

Shipping by common freight results in two delivery options:  "residential" and "liftgate".  Residential means the carrier will bring the freight to the tail of the truck and the customer is responsible for taking it off the truck without help of the driver.  Liftgate means the driver will offload the freight using a lift-gate mounted to the tail of the truck and bring it to the ground.  The customer is responsible for getting the freight from the curb to their location on their own.  Please be aware of the weight of the item and your lifting capabilities when making your selection.

We are pleased to offer store pickup for our local customers.  Our shop is located in the Long Beach, CA metropolitan area.  When the order is ready for pickup, we will notify you and select a mutually agreeable date/time for pickup.  We will assist in loading the item into your vehicle, however, the customer bears the responsibility for packing, protecting, securing, and otherwise transporting the item.  There is no charge for this option.

Return Policy

Due to the custom and special nature of these products, all sales are FINAL.  We hope you are as thoughtful about your purchase as we are excited about filling your order.  Production of your custom order begins immediately, so we cannot make changes.  If you made an error in your order, unfortunately we cannot issue a refund because we are unable to recover our cost on special order items.  If you are unsure of any aspect of your order, please contact us and we will do our best to answer all of your questions.

If you open the box and we made an error on your order, please contact us immediately.  We will fix the order immediately at no charge to you.  Please maintain all original shipping materials and preserve the item in its original condition.  Your satisfaction is our number one priority.

If you open the box and the item is damaged during transport, please contact us immediately.  We will work with the transport company to develop a satisfactory resolution.  Please maintain all original shipping materials and preserve the item in its received condition.  Your satisfaction is our number one priority.

Warranty

Ocean & Earth Creations warrants its wood furniture to be free from defects in material and workmanship under normal use and service for 5 years from the date of shipment to the owner. Furniture, in which such defects occur, will be repaired or replaced at the option of Ocean & Earth Creations, or if replacement or repairs are not possible, alternate financial remuneration may be paid or the product may be substituted at our option. This remedy is exclusive and Ocean & Earth Creations does not authorize any person to create for it any other obligation or liability in connection with this furniture.

Our furniture is made of wood, a naturally variable raw material with inherent blemishes, variations, and inconsistencies in surface appearance, texture, and in finished color and appearance. Differences in grain character and color among wood species are naturally occurring variations and are not within our control and are not considered defects under this warranty. This qualification is implicit in any description of goods offered for sale. Returns will not be accepted due to any natural appearances of the wood. Natural color changes, exposure to extreme temperature changes and direct sunlight may cause color changes and/or surface damage and are not covered by this warranty.

Ocean & Earth Creations often uses “figured“ wood which is taken from trees or areas of the tree that grow in different directions. This causes internal tension within the wood and pulls the fibers of the wood. Over time, this natural characteristic of the wood can result in hairline cracks but is considered an enhancement to the product. This condition is excluded from this warranty.

This warranty protects you only when you purchase Ocean & Earth Creations furniture directly from us. In the event that the original purchaser of the item gifts, or provides the item as a reward for achievement or sponsorship, then the recipient can expect the warranty to be in force as long as that transaction is recorded, at the time of the transaction, with Ocean & Earth Creations. The warranty is void in case of resale or re-gift without notification and permission to extend the warranty, from Ocean & Earth Creations.

This warranty gives you specific legal rights and you may have other rights, which vary from state to state. Ocean & Earth Creations shall not be liable for any consequential damages or for commercial loss.

Oops!

This warranty applies under conditions of normal residential and commercial usage only and does not apply to defects or damage resulting from (a) negligence, abuse or misuse; (b) inadequate or improper maintenance, cleaning or care; (c) exposure to chemicals and/or liquids; (d) accidents; natural disasters;(e) wars; or (f) any use for which the furniture item was not designed.

However, we realize that life happens and sometimes bad stuff happens to your furniture (we have kids too). In the event that your furniture item is damaged, please contact us and we will do our best to help you develop a remedy. This may involve some simple fix-it advice, or we may put you in contact with a local wood craftsman, or possibly return the item to us for repair. Any costs associated with a repair will be negotiated on an individual basis.

Privacy Policy

We at Ocean & Earth Creations are committed to respecting your privacy and recognizing your need for appropriate protection and management of personal information you share with us. The purpose of this privacy policy is to inform you what personal information we may collect from you, and how we use such information. When you purchase or order a product we will ask you to provide certain information about yourself, such as your name, shipping/billing address, telephone number, email address, credit card information, etc.

We will use the personal information you provide for internal purposes only, such as confirming and tracking your order, maintain a record of your product purchases, informing you of our new products, and providing you with information from and about Ocean & Earth Creations. However, we will NEVER share, give, sell, or otherwise transfer your personal information to any other party for any reason whatsoever. We prefer it that way. The only exception is we may disclose your personal information when we believe the law requires it.

Security

We take precautions, including use of sophisticated encryption and authentication tools, to protect the security of your personal information that you share with us. Unfortunately, however, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee or warrant the security of any information you transmit to or from our web site, and you do so at your own risk.
 
Ocean & Earth Creations combines technical and physical safeguards with employee policies and procedures to protect your information. We work to protect your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts the information that you provide online at our Web Site. We will use commercially reasonable efforts to protect your information, continue to assess new technology for protecting information, and when appropriate, upgrade our information security systems.

Links to Other Web Sites
 
When you click on a link on this Web Site that takes you to a web site operated by another company, you will be subject to that web sites privacy policies.